Refund policy

Returns

We understand that buying an item from the web is difficult, so we offer a simple solution. If you purchase a torch or headlamp and when it arrives it is not as you expect, send it back within 24 hours for a refund. We strongly suggest for the protection of all parties that a trackable method is used, Australia Post have a number of inexpensive confirmed methods.

If there is a problem or fault with an item you purchase from us, call or email as your first response and we will work to correct the problem. We normally A) Establish what the problem is B) Resolve remotely (eg put battery in the correct way) or send spare parts to suit. C) Replace the whole unit in the case of a defective unit.

All products sold have at least a 12 month warranty (Wolf Eyes Tactical Torches have a 5 year body warranty).

To comply with the Anti Money Laundering and Counter Terrorism Financing Act (2006) we can only refund via the method of payment. This means the exact same credit card, etc our apologies for any inconvenience.